International Sites:deutschenglish
The CompanyProductsNewsServiceSupportPartnersCareersContact

GlobalUSA


Service

RAYLASE is a solutions provider with problem-solving capabilities based on its extensive know-how and experience. We offer our customers comprehensive service packages and customised solutions tailored to their requirements. We are committed to providing our customers with innovative market leading products with continued support and after sales services.
The Approach:
• Solution-orientated consulting service, even for complex issues. Our in-house demo applications lab is fully equipped with the latest lasers and equipment to test applications and materials.

Realization:
• Selection of suitable components and subsystems
• Professional production to optimum quality standards
• Delivery capability, 2 - 4 weeks on standard products
Additional Services:
• International support provided by our network of partners
• Home and on-site application support
• Instruction and training
• Rapid, reliable repair and maintenance service to minimize breakdown periods
• Flexible exchange and replacement of different components for retrofitting and conversion of older laser systems
At RAYLASE we have a dedicated customer service and technical support team, made up of professionals who are determined to offer the best possible response times and solutions to OEMs, integrators and their clients.
One-Year Extended Warranty Scheme
Extend Your Warranty and Protect Your Investment
The RAYLASE One-Year Extended Warranty Scheme safeguards your investment for an additional year, providing all the reliability, and convenience benefits of your original warranty. The One-Year Extended Warranty Scheme is available by arrangement with RAYLASE and is dependent on the application requirements of the product. Qualified customers' warranty can be extended during the initial purchase or within 30 days of the previous warranty extension date.
Download (pdf | 36 KB)
Lease with Purchase Option
RAYLASE offers you flexibility when it comes to financing your purchase through our lease with purchase option. These contracts allow you to lease products, deflection units, subsystems, software & electronics from RAYLASE by the month over a 12 month period. Once the 12 month contract with RAYLASE is complete and all payments have been made, the products become yours. There is also an option to buy the products at a favourable cost at any time earlier in the contract.
Download (pdf | 36 KB)
On-site Installation / On-Site Training
Our professional on-site installation service provides you with all the expertise and services you need to ensure your new product is configured correctly and installed properly. In addition our experts can also provide on-site training for our products.