RETURN Transport SUITCASE

Return deliveries can only be accepted with an RMA number. 

Proceedings:

1. Please fill out the form completely and click on the "SUBMIT" button
2. You will immediately receive an RMA number by email
3. An employee of RAYLASE will check and validate the RMA request by a second email to initiate further measures. Please do not send back goods before receiving the validation. For shipments from abroad, a proforma invoice with the specified information is required.
4. Validation received, please add RMA number on a readable position on the package.
5. Send goods to our known address at: RAYLASE GmbH, Argelsrieder Feld 2+4, 82234 Wessling, Germany
6. The goods will be checked by RAYLASE on arrival and the credit note for the returned suitcase & foam will be posted to your account.

If you have any questions, please do not hesitate to contact our support team Monday to Friday from 9:00 - 17:00. Tel.: +49 8153 9999 699. Please have the serial number of the product ready when you call our hotline. Thank you for your assistance!

** Shipping costs and any fees for return transport are borne by sender